Training Courses USA
To view all our XRD and XRF training courses that we offer for our North and South American customers, please click here.
Customer Support
PANalytical offers state of the art support with the following customer needs in mind:
- Optimal instrument performance
- Instrument uptime
- Customer support expertise
- Preventive maintenance checks
- Remote diagnostics support
- Peace of mind
Contact information
Call Center: 1-800-279-7297
E-mail: customer.support.us@panalytical.com
Contracts administrator
Phone: 508-647-1199
Fax: 508-647-1117
E-mail: maryann.tognazzi@panalytical.com
| Contract Offerings |
Level 5 |
Level 4 |
Level 3 |
Level 2 |
Level 1 |
| Response Times |
24 Hours |
48 Hours |
48 Hours |
72 Hours |
96 Hours |
| Preventive Maintenance* |
2 |
2 |
1 |
1 |
1 |
| Telephone Support |
Unlimited |
Unlimited |
Unlimited |
Limited |
Limited |
| Replacement Parts** |
x |
x |
20% Discount |
15 % Discount |
10 % Discount |
| Labor/Travel |
x |
x |
x |
x** |
x** |
| Hardware Upgrades |
x |
x |
x |
|
|
| Remote Diagnostics |
x |
x |
x |
|
|
| Emergency Calls |
x |
x |
x |
2 |
1 |
| After Hours Support |
x |
Option |
Option |
|
|
| Same Location Multi System Discount |
x |
x |
|
|
|
| X-ray Tube Coverage |
x |
|
|
|
|
| Detector Coverage |
x |
|
|
|
|
* PM is tied with Emergency call for level 2 and level 1 contracts
**
For the visits occurring within the terms of the contracts
Note: The content of this document is subject to change without notice
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