A history of reliable remote response
For almost three decades PANalytical has provided remote support for its instruments. Already in the mid-80s the renowned PW1404 was equipped with the first generation of remote availability. With this groundbreaking capability, service engineers were able to get a direct connection via a telephone line to the instrument. The latest remote support solution is now available with the Remote Assistance Suite for Axios and Zetium.
Technology has changed dramatically since the first telephone line, but PANalytical’s drive to provide the ultimate customer satisfaction remains intact. Today’s Internet technology supports another step forward in terms of instrument availability.
Maximum instrument availability
PANassist remote services use secure Internet or telephone technology to connect PANalytical X-ray instruments with customer service engineers anywhere in the world. Increased troubleshooting efficiency and proactive instrument maintenance provides maximum uptime and fast response times.
A simple Internet connection is now sufficient to deliver top-quality remote support. Remote access is non-invasive and the end-user remains in full control of the connection to the instrument at all times. PANalytical engineers can perform minor adjustments or execute complete system re-adjustment. In situations where the Internet is (not yet) available, a traditional telephone connection is used.