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History and development

Already in 1919 Philips brought the first X-ray tube to the market and in 1945 the first X-ray diffractometer was developed, forming the basis for the founding of the X-ray analysis group within Philips. Under the name of ‘Philips Analytical’ we grew continuously and the successes of our X-ray diffractometers (XRD) and X-ray fluorescence spectrometers (XRF) have made us the world-leader in X-ray analysis equipment. In 2002, PANalytical was incorporated into Spectris as an autonomous operating business. Since 1 January 2017 PANalytical has merged its activities with Malvern Instruments, a UK-based provider of materials and biophysical characterization technology and also an operating company within the Materials Analysis segment of Spectris. We continue to be committed to leadership and innovation, customer satisfaction, safety, environmental health, ethical standards, integrity, fairness, trust and mutual respect. With the increasing demand for on-line systems for the analysis of materials running on conveyor belts, the Sodern PFTNA systems were added to the PANalytical offering palette in 2010. In 2013 ASD Inc. with solutions for remote sensing and mining applications based upon near-infrared spectroscopy (NIR) was incorporated in PANalytical. To complement our offerings for fused sample preparation equipment, Canadian ‘La Corporation Scientific Claisse Inc.’ (‘Claisse’) was added to the PANalytical group of companies in 2014. Currently we are the only analytical X-ray equipment supplier with own in-house development and manufacture of the X-ray tubes, the basis for the best analytical performance. We have over 1000 dedicated employees, are present in virtually all countries of the world, hold more than 250 patents and have research centers in Almelo and Eindhoven, the Netherlands and on the campus of the University of Sussex in Brighton (UK). Our fully equipped application laboratories are established in Japan, China, the United States, Brazil and the Netherlands.

Customer Care Agreements

PANalytical assists customers in the assembly of PANassist Customer Care Agreements from clear, solid building blocks to offer the right level of assistance tailored to suit each customer’s specific needs and requirements. Customers select options from an extensive range of service and expertise support. With many years of experience, PANalytical has developed PANassist services into carefully designed base packages that can be expanded with optional services. Each tailored Customer Care Agreement defines the scope of PANalytical’s ongoing support. It not only encompasses reactive support, but also comprises a select mix of yearly or half-yearly preventive maintenance visits from customer support specialists. Regular checks on the validity of customer instrument performance, remote support and help in developing further methods can form part of the agreement too.

Consultancy

Our consultancy services encompass proactive support, dedicated consultations from PANalytical application specialists, and assistance in the development of optimized analytical methodologies. Customers may, for example, require a straightforward ‘one-off’ program, focused on optimizing a single method. Alternatively, an ongoing program can combine yearly or half-yearly visits from application specialists, with telephone and remote computer support. Such an agreement often begins with an introduction visit from a PANalytical application specialist. This establishes a clear understanding of the operational environment and assesses the potential of the installed system.

Food & environment

Trust your product quality Growing populations increase the need for a better handling of our earth’s resources. The Epsilon 4, an energy dispersive X-ray fluorescence (EDXRF) spectrometer, is a powerful analytical tool to obtain useful elemental information to maximize crop growth and ensure product and environmental safety. The latest advances in excitation and detection technologies in Epsilon 4 open possibilities for challenging applications that are traditionally performed by ICP and AAS. Switching from ICP to EDXRF significantly reduces the use of consumables, utilities and time .